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Tips, guides, and insights on business card scanning, CRM integration, and networking smarter.

Salesforce healthcare messaging admin panel with HIPAA opt-in, audit trail and minimum-necessary controls for SMS, text and WhatsApp

February 16, 2026

HIPAA-Compliant SMS, Text & WhatsApp Messaging in Salesforce

Salesforce consent management screen for PECR and UK GDPR compliant SMS, text and WhatsApp messaging

February 12, 2026

PECR & UK GDPR for SMS, Text & WhatsApp from Salesforce

February 10, 2026

10DLC Registration for SMS, Text & WhatsApp from Salesforce

Salesforce TCPA compliance dashboard showing opt-in status, opt-out honouring and quiet-hours controls for SMS, text and WhatsApp

February 5, 2026

TCPA Compliance for SMS, Text & WhatsApp from Salesforce

Salesforce audit log showing SMS, text and WhatsApp messages stamped with sender, AI agent, timestamp and delivery status

February 2, 2026

Salesforce Messaging Audit Trail for AI Agent, SMS, Text & WhatsApp

Salesforce Inbox screen showing active and expired Agentforce AI agent sessions for SMS, text and WhatsApp conversations

January 28, 2026

Agentforce AI Agent Session Management for SMS, Text & WhatsApp

Salesforce user taking over a WhatsApp conversation from an Agentforce AI agent with full message history visible

January 26, 2026

Human Takeover from an AI Agent on SMS, Text & WhatsApp

Agentforce AI agent linking an inbound WhatsApp message to the matching Salesforce Lead, Contact and Case record

January 21, 2026

Agentforce AI Agent on Salesforce Leads, Contacts & Cases

Salesforce workflow diagram showing inbound SMS, text and WhatsApp messages routed to Agentforce AI agent for automated reply

January 19, 2026

Automate Inbound SMS, Text & WhatsApp with Agentforce in Salesforce